Aged Care

Do you want to keep living independently in your own home, but need some help to achieve this? Candice Care is here to help.

Candice Care is proud to be an approved provider of government-subsidised Home Care Packages. We believe everyone deserves to live independently in their own home for as long as they can - we are here to help you with that.

Please read below to find out more about Home Care Packages & how we can help you or your loved one.

If you already have a Home Care Package, click here to find out how we can help you.


What is a Home Care Package?

Home Care Packages are subsidies that have been designed by the government to help older Australians remain independent in their own home for as long as they can.

If you are eligible for a Home Care Package, the Australian Government will provide you with a subsidy. This subsidy allows you to select a provider of your choice to deliver services and provide Case Management to meet your individual needs.

There are four levels of Home Care Packages:

Level 1

Basic - Cleaning, gardening, transport, social support or help with meal preparation.

Level 2

Low - Same as level 1, but with a nurse to visit and assist with medication of wound management & wound care.

Level 3

Intermediate - May include middle-level health care, such as catheter or continence management, assistance with mobility equipment such as walking frames and bed rails. Support from level 1 & 2 is included as well.

Level 4

High - Includes high-level care such as 24-hour support from medical staff, assistance with feeding, enteral feeding formula and equipment or allied referrals.

Candice Care provides care and support on all four levels.

Your Home Care Package Level will be determined depending on your needs and will need to be approved by assigned government bodies.

How do I get a Home Care Package?

You may be eligible for a Home Care Package if you are:

- An older person living in Australia who needs coordinated support to help you stay in your home

Home Care Packages are meant for older people, but there is no minimum age requirement. There are no citizenship or residency restrictions, however the subsidies are not meant for visitors to Australia or people who only need temporary/short-term care.

In order to get a Home Care Package, you or your family member needs to be assessed by the My Aged Care team and the Aged Care Assessment Team (ACAT).

To get started, follow the steps below:


You will need to apply for the assessment via the My Aged Care website or via calling My Aged Care on 1800 200 422. Make sure you have your Medicare card with you when completing the application.


After your application, My Aged Care will contact you to arrange a face-to-face inspection. At this assessment, your exact needs will be determined.


After the assessment, My Aged Care will let you know what services you are eligible for.

If you would like any help with your application or are unsure on how to get started, please give Candice Care a call on 1800 226 342 and one of our friendly team members will gladly talk you through the process.

How do I get help at home?

Once you have been found eligible for a Home Care Package, Candice Care is here to provide you with the supports and services you need.

To get started with receiving support, give us a call on 1800 226 342 or use the form on our Contact Us page to get in touch. One of our friendly team members will then talk you through the process and get you started.

Available Services

Have a look at some of our most common services below - please note that these are examples only and the list of what we can offer is much more extensive.

Personal Care

We can assist with any personal activities such as bathing, showering, toileting, dressing and undressing.

Social Support

Our team can help support you in getting out and about in your local community, as well as providing companionship.

Domestic Assistance

We can assist you with any household tasks, such as cleaning, laundry and gardening. We can also assist you with meal preparation & nutrition.

Overnight Support

Our experienced staff can stay overnight, or for extended periods.

Allied Health

We have a team of Registered Nurses available and we work closely with other health professionals to ensure you receive the care you need.


Our team would love to help you with your shopping, getting you to appointments with health practitioners and help you attend social activities.

If you would like to receive supports from Candice Care, whether you are new to Home Care Packages or would like to change providers, we are here to help and make the process as easy as possible for you.

Get in touch with us today and one of our friendly team members will get you started.